1. General Policy

At Elissa Does It LLC, we take pride in providing high-quality baked goods and homegrown items. Because our products are made to order and perishable, we have specific guidelines regarding refunds and cancellations.

2. Refund Policy

• No refunds are allowed within 24 hours of the scheduled pickup or delivery time.

• Refund requests made before the 24-hour mark may be approved at our discretion.

• Once preparation for your order has begun, we cannot issue a refund.

• Refunds are not provided for:

  • Failure to pick up your order

  • Incorrect information provided by the customer (pickup time, delivery address, etc.)

  • Changes of mind after the 24-hour window

3. Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled pickup or delivery time.

• Cancellation requests submitted within 24 hours of the scheduled time will not be accepted, and the order will remain non-refundable.

• To cancel an order, you must contact us directly at elissapalmerbakes@gmail.com.

4. Order Changes

• Requests to modify orders (flavors, quantities, pickup time, etc.) must also be made before the 24-hour cutoff.

• Changes requested within 24 hours cannot be guaranteed and may not be accepted.

5. Failed Pickups or Deliveries

• If a customer fails to pick up their order or is unavailable for delivery during the agreed time window, the order is considered forfeited and non-refundable.

6. Contact Information

If you need assistance with an order, cancellation, or have questions about this policy, please contact:

Elissa Does It LLC
Email: elissapalmerbakes@gmail.com
Location: Houston, TX